The Government of Catalonia is committed to making its websites accessible in accordance with Royal Decree 1112, of 7 September 2018, on the accessibility of public sector websites and applications for mobile devices (hereinafter, Royal Decree 1112/2018, of 7 September 2018).

This accessibility statement applies to the website

Key legislation

Compliance status

This website is only partially compliant with Royal Decree 1112/2018, of 7 September 2018 due to the non-compliant aspects described below.

Non-accessible content

The content below is not accessible for the following reasons: lack of compliance with Royal Decree 1112/2018, of 7 September 2018: there may be several editing errors on some web pages, both in HTML content and in final documents; disproportionate burden: not applicable; content within the scope of the applicable legislation: there could be office files in PDF or other published formats that do not fully comply with accessibility requirements.

Preparation of this accessibility statement

This statement was prepared on 14 August 2020, following a self-assessment carried out by the organisation.

Last revision of the statement: 14 August 2020.

Observations and contact details

You may contact us about the accessibility requirements provided for in Article 10.2.a of Royal Decree 1112, of 7 September 2018. For example, you may report any possible non-compliance on this website, inform us of difficulties you have encountered in accessing content or send us any other query or suggestion for improvement relating to the accessibility of the website.

To make requests for accessible information and complaints as per Article 12 of Royal Decree 1112/2018, open the “Accessible content” procedure and choose the “Request accessible information or submit a complaint” option.

Any natural or legal person may make complaints regarding compliance with the requirements of Royal Decree 1112/2018 and request information regarding content that falls outside the scope of this regulation.

Requests and complaints are registered in accordance with the requirements established by Act 39, of 1 October 2015, on the common administrative procedure of public administrations.

Appeal procedure

The appeal procedure set out in Article 13 of Royal Decree 1112/2018 can be initiated via the “Claim an application“ option under “Accessible content”. If your request for accessible information or complaint is rejected and you do not agree with the decision or the response does not meet the requirements of Article 12.5 of Royal Decree 1112/2018, you can submit an appeal to:

  • Be informed of the reasons why your request was rejected and challenge them;

  • Urge that appropriate measures be taken; or

  • State the reasons why you believe the response does not comply with the requirements.

You can also submit an appeal if 20 working days have gone by without receiving a response.

Optional content

ILUNION Tecnología y Accesibilidad, a company belonging to the ONCE Social Group, is working to help the website comply with the accessibility requirements of Royal Decree 1112, of 7 September 2018. To this end, auditing and consultancy work is being carried out to correct any possible non-conformities and achieve full accessibility on the website, so that it may be used by anyone, regardless of their abilities. In addition, this website is reviewed by the Electronic Administration Observatory (OBSAE), the latest review having been carried out in November 2018.

The Government of Catalonia’s commitment to accessibility

The gencat website and its subdomains have been built with the aim of facilitating universal access for all users, regardless of their physical, sensory or intellectual abilities, and regardless of the technical context of use (type of device, software, connection speed, environmental conditions, etc.). For this reason, we are working to adapt the entire website to the recommendations of the World Wide Web Consortium (W3C), the ultimate goal being to eliminate any barriers that hinder access to information and communication. These recommendations are specified in the Web Content Accessibility Guidelines (WCAG) 2.1. The Government of Catalonia is committed to achieving level AA compliance, as required of public administrations by European and national legislation. Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 establishes the standards required of Member States for all public sector websites and mobile apps, regardless of the device used to access them, to meet the accessibility requirements set out in European standard EN 301 549 v2.1.2, of August 2018, on accessibility requirements suitable for public procurement of ICT products and services in Europe. This standard is mainly based on WCAG 2.1, published in August 2018. Specifically, it demands compliance with level AA of these guidelines. However, the standard also contains additional, mandatory and conditional requirements. The directive is mandatory but not directly applicable, which is why a national royal decree has been developed to flesh out the scope and requirements, as a minimum. The state transposition is Royal Decree 1112, of 7 September 2018, on the accessibility of public sector websites and applications for mobile devices.